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Synergy-Pro
offers a number of different levels of support, so that you can choose the services
that best meet your needs.
Software
support services vary depending on the service plan purchased. Specific support
levels, hours of support availability, the number of eligible contacts, any response
options and any technical support options or guidelines as described in Synergy-Pro?s
current published support documentation, which are subject to change without notice.
In particular
please take time to go through the Standard End User Support Terms & Conditions
document and the End-User licence Agreement which cover the general terms and conditions
upon which the specific support plans are based.
Before submitting
a support incident, please check our knowledge base and FAQ(Frequently Asked Questions)
list which answers many of our most common support issues. The incident reporting
process is outlined in a subsequent section of this document. The targeted response
times and service levels you can expect are available further on in this document.
If you wish
to submit a support request, and you already know which level of support you are
entitled to, you may use our web form to submit an incident.
Click on a Link below to expand the section and view additional details...
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