Solutions

• IT Service Management
  The modern IT department has now to contend with a much higher profile than before due to the increased reliance on technology by the business. Despite the vastly increased workload, IT has always been traditionally viewed as having cost cutting potential and IT budgets are assured of rigorous scrutiny at every budget cycle. LanSupport service desk was designed based on the ITIL processes and LanSupport version 5 the current shipping release reflects the intentions of ITIL v3.
• Technical Support
  Supporting products of a technical nature requires to be well structured as technical resources are expensive and systems need to be in place so that the most efficient utilization of these resources is achieved. LanSupport not only provides strong support for first line service desk staff who deal with these enquiries initially but also helps monitor and manage the support process once it has been escalated to support engineers.
• Customer Service
  Technology has changed the way organizations interact with their customers. A Customer may choose to contact your organization via your website, email, sms, voice calls or make a personal visit.

These multiple channels create a night mare for customer service as they all require to be monitored.

LanSupport is built to integrate with the multiple channels so that customer service can view the channels from a singular portal. This ensures all enquiries are acknowledged and tracked to their eventual resolution.

• Complaints Management
• Facilities Management
• Project Management
• Logistics
• HR Service Desk