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View the list of faq's listed here

Common - General

I cannot login, I get the error, "Internal Server errors occurred....", what's wrong?

I've forgotten my password, what do I do?

My session keeps timing out after a short period, this is annoying, how do I increase the timeout duration?

Web Server - IIS (Internet Information Services)

How do I install IIS?

I've changed my IIS http port, how do I view the web pages from my browser?

I want to use windows authentication in addition to LanSupport's own security, how do I do this?

System Components - COM+ (Component Services)

How do I manually install Synergy-Pro LanSupport's libraries into COM+?

The Component Services MMC Snap-In won't load, what's wrong?

Reports

I cannot load any report and Internet Explorer is displaying a security warning dialog?

Reports can't load, I get an error "Invalid Data Path, Cannot Load Data"?

When I try to view a report, the page takes long to load and eventually times out, what's wrong?

I can't export any report to PDF (Adobe Acrobat Format)?

I don't understand how the report filter work?

Service Manager - Synergy-Pro LanSupport Monitor Service

My country's holidays are not in the list, how do I add them?

What is "Complex Calculation of Dates" and what effect will enabling it cause?

I want to create an e-mail filter to forward messages to another user, how do I do this?

I'm trying to create a mailbox but when I try to test the settings, I get an error, what's wrong?

Other

When I install LanSupport, will I need to reboot my computer?