LanSupport is a web-based help desk software that helps you manage all your client communications from a single point. All the fundamental Service Desk features such as Trouble Ticketing, Asset Management, Self Service Portal and Knowledge Base all ship out-of-the-box with LanSupport.

With an installation base of 50,000 Clients being assisted by 5,000 Users in 4 Countries, LanSupport is clearly East Africa's leading service desk solution. Our Support is unmatched in the region and our feature list matches up with all the major service desk applications at a fraction of the price.
 

 

 

Structured Checklist Handing is Here


We have now released our latest iteration of LanSupport, version 5.4. This marks a new milestone in our product road map as we strive to align LanSupport with ITIL. Version 5.4 adds a new paradigm in the field of service management with the new feature of structured checklist items. Structured checklists allow any service/support desk to add virtually unlimited data to any incident based on it's service issue.

Previously, any additional details to an issue could only be added via remarks, this was problematic as it normally involved calling or emailing the client to request such data. Version 5.4 now allows you to structure your additional questions and even allows you provide limited lists and even restrict the type of data that can be entered. In addition, you can specify that the checklist item must be answered, setting this forces the client to answer that question before logging the issue.

For example you could have sample items such as; 

  • What date did this occur? or When did you last apply for a vacation? (checklist item of type date)
  • At what branch did this incident occur? (checklist item of type list, linked to a custom list with all the branches listed, can either be displayed as a combo list or a list of radio buttons)
  • Select all the applicable forms that you have provided? (checklist item of type list, linked to custom list , but, displayed as check boxes, allowing selection of multiple items)
  • How many times has this happened before? (checklist item of type number, only a number can be entered)

 

In addition to the structured check list handing, we have also greatly improved the master call list and the client login experience and a slew of other improvements and bug fixes. We hope 5.4 meets your expectations, if you have any questions please feel free to contact us.

Thank you for your time.
The Synergy-Pro Team.

Read what's new in LanSupport 5.4

News & Announcements

6th Apr - Satis 2.0

Our flagship asset management system, Satis 2.0 is now available. Version 2.0 features a completely new look, new launch page as well as improvements in reporting and overall performance. We have posted new screenshots and a list of all the new features.

read more...

 
31st Jan - What's New in LanSupport 5.4

LanSupport 5.4 is now ready to be released. We've compiled a list of some of the key features most of you have been waiting for. Click on the link below to find out what to expect in lansupport 5.4.

 read more ...
11th Jan - New Year, New Features
As we usher in the new year, we here at Synergy-Pro would like to wish all our customers a happy new year and a prosperous 2012. This year holds exciting prospects as we plan to have multiple releases for all our products and introduce a set of new business intelligence applications to complement our existing products.

LanSupport 5.4 is scheduled for release on the 31st of January 2012. Version 5.4 features a completely revamped checklist / scripts feature allowing for structured questions & answers based on either existing data or custom lists. It also features an enhanced master call list that allows you to view & group calls based on service and/or business unit.

As usual we will update our site with the full list of new features in 5.4 as soon as they are ready. 
12th Oct. - 64bit Support
We are pleased to announce that LanSupport is now supported on the 64bit platform. We have been working hard these last few weeks to iron out all remaining issues we had running LanSupport on 64bit processors. We have noticed increased performance of the Service Manager & Reports as well as slightly faster load times for the web pages.

Please contact us if you would like to be migrated to a 64bit server of if you have any additional questions? 
10th Oct. - LanSupport Tiny Update 5.3.013
Updates to LanSupport are now complete and ready to be installed. The details of the changes including all the new features, changes & bug fixes can be found here. 
26th Sept. - Updates to 5.3
LanSupport 5.3 included a host of features that have resolved most issues that some of you had regarding LanSupport's handling of calls, reports & client login. However, some minor bugs & issues have been discovered that are currently being resolved.

We will upload an update for LanSupport 5.3 that fixes these issues on Oct. 7th 2011. In addition to the fixes, we have also added a few new features to this update such as (Custom Appearance Settings, Time Limit on Call Undo Resolve & Re-Open, Notification to Assigned User on Client Attachment etc).

Once the update is ready, we will write up the list of new features and fixes here and issue instructions on how to obtain the update. 

Feature Guide

Solutions

Support
   
Explore LanSupport's features in depth. LanSupport ships with a vast array of features tailor made to imporve service desk performance and reliability.

Read More...		 LanSupport can be configured to provide various solutions ranging from basic IT Support to complex customer complaints management. Read on to learn about how LanSupport can be used to provide various solutions depending on your needs.

Read More...		 Our support systems are unmatched in the region. Once you have purchased Synergy-Pro LanSupport, you will be guaranteed outstanding support whenever you need it.

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Our Clients are from a diverse range of Industries