Updates to LanSupport 5.3.013 are now complete and you can now download them using the update application installed with LanSupport 5.3. To launch the updater, navigate to:

Start > Synergy-Pro Software > Synergy-Pro LanSupport > Tools > Check for Updates...

The application will download & install the latest update to LanSupport. We recommend that you perform this update during non-working hours because the update will reset your web server & may require additional configuration in case you have custom settings. Also note that to install the update, you will require a working internet connection. If you would like to perform an offline update, contact us and we will provide you with instructions on how to perform an offline update.

Note:
The automatic update functionality is only available in LanSupport 5.3. If you have a lower version (e.g 4.6.0, 5.0.0 etc), you will have to install the full version.

Below are the changes found in 5.3.013.

1. New - Customise Appearance. You can now set the footer text, colours & images that LanSupport will use.
2. New - Re-Open Call Duration. You can now set how long a call can be re-opened after it has been closed.
3. New - Reverse Resolution Duration - Similar to the re-open duration, you also set the duration a call's resolution can be reversed.
4. New - E-mail notification now sent to assigned user when a client attaches a file to a call. The file is attached to the notification email. Nice?
5. Clients must now provide a re-open reason that is at least 50 characters long.
6. Clients must now provide a reason when entering a satisfaction level that is either Dissatisfied, or Very Dissatisfied.
7. Added additional search options to speed up searching of clients & assets for extremely large databases.
8. Options are now grouped to make them easier to find and use.
9. Changed quick navigation icons & added two new ones.
10. Fixed bugs that caused system maintenance to freeze when LanSupport starts up.
11. Fixed numerous bugs.

Please post questions in the LanSupport forum if you need more information regarding this update.