LanSupport Helpdesk is 100% web based, features a client login portal, can be configured for full integration with email, allows multiple departments to have their own unique helpdesks and allows users to generate extensive reports.

From IT Support to Business Systems Support, LanSupport is flexible enough to accomodate most service desk requirements.

Web-Based

LanSupport Helpdesk was one of the first web-based helpdesks in the world. Installation is so much easier for you, as it allows you to host the application on a central server and allow users access via a web browser.

Multi-Channel Querying & Automated Feedback

Clients can make enquiries through the web, email, SMS, telephone, post, or by walking into the service area. They can receive feedback and track progress on their queries through the web and email, leaving your support teams free to focus on other service issues.

Knowledge Base

The heart of the LanSupport Helpdesk, the knowledge base contains all the data that users of the system need to perform their tasks. For your business, this translates into decreased call volumes, shared information and expertise, an empowered service team, and reduced training time.

Multiple Helpdesks

Create an infinite number of Helpdesks for different departments in the organisation, allowing the departments to service their clients with complete privacy.

If you have any questions or queries, regarding any of our products, please contact us.