LanSupport is a web-based help desk software that helps you manage all your client communications from a single point. All the fundamental Service Desk features such as Trouble Ticketing, Asset Management, Self Service Portal and Knowledge Base all ship out-of-the-box with LanSupport.

With an installation base of 50,000 Clients being assisted by 5,000 Users in 4 Countries, LanSupport is clearly East Africa's leading service desk solution. Our Support is unmatched in the region and our feature list matches up with all the major service desk applications at a fraction of the price.

LanSupport 5.3 is Out

The latest version of LanSupport is now available. There are many major improvements that should dramatically improve how your helpdesk's efficiency. We have completely overhauled the old reporting module with a newer, faster version (you can check out a screenshot of the new viewer at the bottom of the LanSupport details page). Old reports will remain available, however we will no longer be shipping new reports in the old format. This version also includes an automatic updating module that will allow you to get the latest version of LanSupport from now on as soon as it is released. If you have paid your annual maintenance contract then this version is available to you for free, if not please contact us about your AMC balance as soon as possible.


Read what's new in LanSupport 5.3

News & Announcements

11th Jan - New Year, New Features
As we usher in the new year, we here at Synergy-Pro would like to wish all our customers a happy new year and a prosperous 2012. This year holds exciting prospects as we plan to have multiple releases for all our products and introduce a set of new business intelligence applications to complement our existing products.

LanSupport 5.4 is scheduled for release on the 31st of January 2012. Version 5.4 features a completely revamped checklist / scripts feature allowing for structured questions & answers based on either existing data or custom lists. It also features an enhanced master call list that allows you to view & group calls based on service and/or business unit.

As usual we will update our site with the full list of new features in 5.4 as soon as they are ready. 
12th Oct. - 64bit Support
We are pleased to announce that LanSupport is now supported on the 64bit platform. We have been working hard these last few weeks to iron out all remaining issues we had running LanSupport on 64bit processors. We have noticed increased performance of the Service Manager & Reports as well as slightly faster load times for the web pages.

Please contact us if you would like to be migrated to a 64bit server of if you have any additional questions? 
10th Oct. - LanSupport Tiny Update 5.3.013
Updates to LanSupport are now complete and ready to be installed. The details of the changes including all the new features, changes & bug fixes can be found here. 
26th Sept. - Updates to 5.3
LanSupport 5.3 included a host of features that have resolved most issues that some of you had regarding LanSupport's handling of calls, reports & client login. However, some minor bugs & issues have been discovered that are currently being resolved.

We will upload an update for LanSupport 5.3 that fixes these issues on Oct. 7th 2011. In addition to the fixes, we have also added a few new features to this update such as (Custom Appearance Settings, Time Limit on Call Undo Resolve & Re-Open, Notification to Assigned User on Client Attachment etc).

Once the update is ready, we will write up the list of new features and fixes here and issue instructions on how to obtain the update. 

Feature Guide

Solutions

Support
   
Explore LanSupport's features in depth. LanSupport ships with a vast array of features tailor made to imporve service desk performance and reliability.

Read More...		 LanSupport can be configured to provide various solutions ranging from basic IT Support to complex customer complaints management. Read on to learn about how LanSupport can be used to provide various solutions depending on your needs.

Read More...		 Our support systems are unmatched in the region. Once you have purchased Synergy-Pro LanSupport, you will be guaranteed outstanding support whenever you need it.

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Our Clients are from a diverse range of Industries