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LanSupport Helpdesk is 100% web based, features a client login
portal, can be configured for full integration with email, allows multiple departments
to have their own unique helpdesks and allows users to generate extensive reports.
From IT Support to Business Systems Support, LanSupport is flexible enough to accomodate most service desk requirements.
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Web-Based
LanSupport Helpdesk was one of the first web-based helpdesks
in the world. Installation is so much easier for you, as it allows you to host the
application on a central server and allow users access via a web browser.
Multi-Channel Querying & Automated Feedback
Clients can make enquiries through the web, email, SMS, telephone,
post, or by walking into the service area. They can receive feedback and track progress
on their queries through the web and email, leaving your support teams free to focus
on other service issues.
Knowledge Base
The heart of the LanSupport Helpdesk, the knowledge base contains
all the data that users of the system need to perform their tasks. For your business,
this translates into decreased call volumes, shared information and expertise, an
empowered service team, and reduced training time.
Multiple Helpdesks
Create an infinite number of Helpdesks for different departments
in the organisation, allowing the departments to service their clients with complete
privacy.
If you have any questions or queries, regarding any of our products,
please contact us.
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» New Website Coming Soon
We are currently in the process of revamping our website which should be done within the next few weeks. The new site will be completely interactive and were sure will
have all the information about Synergy-Pro and LanSupport that you may ever need
to know. During this process we have been forced to shutdown the forums, don't worry,
they'll soon be back up on the new site. |
» Per Incident Support
In addition to the previous support plan (annual maintenance), a no frills 'per-incident' support plan is now available.
More.. |
» Career Opportunities
There are opportunities available for both full-time and part-time positions. More... |
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